Jon Hung

User Experience, design, etc

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Are design & psychology subjective disciplines?

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photo by Francisco Antunes

If you’ve ever been called out for “being subjective”, then you know how frustrating it can be. It seems hardly fair that after performing research and forming reasoned arguments, a colleague or partner can shut you down with one phrase, usually putting an end to any rigorous debate or academic inquiry.

Psychologists and designers suffer from a cliched generalization that we engage in a subjective discipline. This half-truth seeks to invalidate the factual and empirical findings which are made in the field.

Are we, in fact, being subjective? Yes and no. The truth is, you can be subjective while being factual.

In their (and your) defense, let us explore this misunderstood claim:“You’re just being subjective!”

We’re somewhat mistaken in how we use the phrase. Subjectivity comes in two flavors : ontological and epistemological. Lets start by distinguishing the two types.

Ontological subjectivity

A discipline can be said to be “objective” in ontology if it studies phenomena that which exists without human beings, and makes claim that remain true and valid without the existence of human beings:

  • Natural sciences — rocks, trees, oceans, animals
  • Physical sciences — matter, planets, stars, atoms,
  • Chemical sciences — material, reactions,

In contrast, disciplines that are “subjective” in ontology focus on topics that rely on human consciousness, and whose claims will be nonsensical without a human being.

  • Psychological sciences — emotion, judgment, reasoning, action
  • Aesthetic sciences — perception, color, style
  • Philosophical sciences — morality, values, knowledge

Are you being subjective? Well, if you study human behavior and action, you probably are. Designers and psychologists (as well as economists, historians, and similar professions) concern themselves with subjective topics. We find human subjectivity, consciousness and decision making more interesting than atoms. However, that does not mean these studies are not based on facts.

“When a pin pricks my finger, I draw away”.

“This shade of green is present in the works of this period”.

“When making decisions, humans are risk-averse and prefer certainty”.

These claims have a subjective ontology, but are based in factual observation. They are nonsensical without reference to a human subject, but this alone does not make them biased or matters of opinion.

We are not Subjective!!… epistemologically

“Psychology is subjective. Design is subjective.” Attacks on design are not ontological (attacks on our subject matter), but are epistemological attacks, questioning the nature & extent of knowledge that the fields produce. Attacking epistemology is saying our conclusions are rooted in opinion, rather than fact.

I whole-heartedly reject this idea. Investigate the statements listed above, and find me the bias in them. As professional, academics, and progressive thinkers, we hope to eliminate any deviance from hard facts. Do critics really believe that designers & psychologists don’t value facts? We ALSO strive for epistemological objectivity!

Am I confusing you yet? Well, my main point is this: It is wrong is to assume that studying humans means we’re only capable of making opinions. Design is NOT SUBJECTIVE. Psychology is NOT SUBJECTIVE. We make factual claims, though we study areas that require a subjective ontology — a knower, a perceiver, a person with opinions, bias, and willful behaviors. This is the human “subject”.

Designers, stop selling yourself short.

One can study human perceptions, emotions, desires & consciousness without being steeped in bias, assumptions, and opinion. You are engaged in an objective discipline. Various debates have fueled the divide between subjective and objective, to the point that subjectivity has become a dirty word in almost all disciplines. So stop associating yourself with that word. It’s confused and muddled and should no longer be effective as a claim.

The *methods* that they [design and psychology] use are another factor that affects people’s judgment. The “hard sciences” can rely on quantifications more than the “soft sciences” are able to do. This is of course partly due to their respective subject matters. Electrons, e.g., are more “reliable” when being measured than humans are ;-)

-markus weber-

Yes, studying human beings is a bit like trying to hit a moving target. However, we are still able to make factual claims about effectiveness of a design, the persuasiveness of an argument, the likelihood an idea will be adopted. Perhaps more importantly: isn’t the un-reliability of human subjectivity part of the reason these fields are so fascinating? It’s the reason I’d rather study this than engineering.

Written by jon

May 27th, 2009 at 9:37 am

Thinking about stock imagery? Check out the free stuff first

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For the independently employed, stock images are a rip-off.

Do you find yourself spending too much time looking for a decent stock image to use in a design? I did today, and its a slow & arduous process. Even worse is the fact that most of them cost upwards of 40 dollars to use!

I understand that being a creative professional takes years of training and cultivation. One of the goals of mastering a craft is to be able to charge money for that. However, I ask myself today: how many stock images require a master to create? Most just require an SLR. Maybe someday I’ll reach a level of expertise where my skills warrant charging a ton of money for what I can produce in a few seconds.

From my current vantage point as a beginner, I wish that people would be a tad more humble. With competitive free resources out there, at least make it cheaper! And I say that as a profit-seeking photographer.

So before you buy a stock image to complement your design work, blog, etc, check out this useful post by Mashable. I’ll recommend this free stock image site where I found the image I used in this post. http://www.sxc.hu/index.phtml

Written by jon

May 20th, 2009 at 7:22 pm

Posted in design

technical tuesday: device feedback

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I know it’s Wednesday in most parts of the world (and even Thursday some places), but I honestly could not get my Tuesday blog post out last night.  Despite my best intentions, my house had a power outage due to some exploding transformers which forced me to push this post one day back.   So I’m sorry for the lateness.  Won’t happen again.

The power outage did manage to provide some material for the purpose of this post: feedback.  A device requiring user input usually has a built-in mechanism for providing feedback — a means of communicating a message to the user.  The message could be ‘hey user, the system has received your input’ (the buttons on an elevator); ‘hey user, give us a second we’re thinking about it’ (the hourglass icon in Windows or the progress bar in an web surfing application); or ‘hey you screwed up’ (when you get returned to the same page after entering an incorrect password).  With many means of displaying feedback to the user, some elegant (and not so elegant) designs have emerged.

Feedback can be informative, or can be utterly confusing. After the power was restored, of course all the devices in the house had blinking displays reading the imcorrect times (a method of feedback: blinking = incorrect time setting).  As I went to the microwave to reheat some chicken nuggets for lunch, the screen which normally displays the time was unlike the other time-pieces in the house. It now displayed a cryptic two letter message:

microwavefeedbackPF. What did that mean?  Please fix, promptly find, post-functional, parliament funkadelic?  Provide feedback?  Oh and the microwave worked fine: I cooked my chicken nuggets and the message disappeared afterwards, which further deepened the mystery.  And I still had no idea what was wrong with the microwave or how to fix it.  Bottom line – clear feedback: good for the system, good for the user

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Written by jon

March 25th, 2009 at 7:56 pm

gestural user interfaces

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Last month, researchers at MIT unveiled exciting new research developments in gestural interfaces at the TED conference in LongBeach (you can see the video here). In her presentation to the conference, Patti Maes (of MIT) demonstrates a device which reads visual information from the physical environment and uses a projector to create an interface along any surface. This interface is a touchable, interactive display which brings up information about (potentially) any physical item. Representing a quantum leap in the bridge between the physical and virtual worlds, this device has caused professionals and tech-geeks alike to created quite a media buzz. But is such a device more hype than delivery? Read the rest of this entry »

Written by jon

March 11th, 2009 at 10:09 pm

Posted in cognitive psychology, design

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